Dubai, UAE – May 09, 2021: CityMax Hotels, known for their warm hospitality and family-friendly atmosphere, have taken another step towards enhancing the guest experience with the implementation of a state-of-the-art WiFi solution across their properties. Partnering with EZELINK, a leading provider of managed WiFi services, CityMax Hotels sought to upgrade their existing network infrastructure to meet the evolving connectivity needs of their guests.

Project Scope: The ambitious project aimed to provide seamless and high-quality WiFi connectivity to guests across all CityMax Hotel properties. Key components of the project included:

• Guest WiFi access
• Indoor and outdoor WiFi roaming capabilities
• SIRA Approved Central Door Locking
• Branded captive portal for a personalized user experience
• User data collection for insights and analytics
• Bandwidth management to ensure optimal network performance
• 24/7 Network Operations Center (NOC) services for round-the-clock support and monitoring

Partnership with EZELINK: In collaboration with the Landmark Group, EZELINK undertook the task of revamping the wireless network infrastructure across CityMax Hotels. While three hotels, located in Sharjah, Bur Dubai, and Al Barsha, underwent a complete refurbishment of their wireless networks, the remaining three hotels in Business Bay, Al Barsha 2, and Ras Al Khaimah benefited from EZELINK’s bandwidth management solution.

Challenges Addressed: Several challenges were encountered during the project, including:

1. Varied WiFi Demands: With different areas within the hotels requiring WiFi access, catering to diverse guest needs was a priority.
2. Bandwidth Intensive Applications: The hotels experienced a high demand for bandwidth due to various applications running simultaneously, necessitating robust network capabilities.
3. Seamless Roaming: Guests expected seamless connectivity as they moved around the hotel premises, requiring intelligent roaming capabilities.
4. WiFi Security: As responsible hosts, ensuring the security of the WiFi network was paramount to safeguarding guest data and privacy.

Benefits Realized: Following the implementation of EZELINK’s WiFi solution, CityMax Hotels experienced a multitude of benefits, including:

• Enhanced Customer Satisfaction: Guests expressed satisfaction with the reliable and high-performance WiFi network, contributing to an overall positive guest experience.
• Improved Operational Efficiency: The centralized management system provided by EZELINK enabled efficient monitoring and management of the entire wireless network.
• Increased Brand Loyalty: By prioritizing guest connectivity and comfort, CityMax Hotels reinforced their brand image as a hospitality leader committed to guest satisfaction.
• Data-Driven Insights: User analytics gathered through the WiFi network empowered CityMax Hotels to make informed decisions and tailor marketing campaigns to meet guest preferences.

Testimonials: The management at CityMax Hotels expressed intense satisfaction with the newly implemented WiFi solution, highlighting its reliability, performance, and ease of management. Guests and staff alike benefited from the seamless connectivity provided by EZELINK’s wireless platform, contributing to a memorable and enjoyable stay experience.

In conclusion, CityMax Hotels’ partnership with EZELINK exemplifies their commitment to leveraging technology to enhance guest satisfaction and stay ahead in the competitive hospitality landscape. With a reliable and high-performance WiFi infrastructure in place, CityMax Hotels are poised to deliver exceptional guest experiences and foster lasting guest relationships.