Published Date: 18-Jan-2021
Cafe Bateel Partners with EZELINK to Enhance the Customer Engagement

In a groundbreaking move aimed at enhancing customer satisfaction and operational efficiency, Cafe Bateel has announced its strategic partnership with EZELINK, a leading provider of managed WiFi solutions. The collaboration will see the deployment of state-of-the-art WiFi infrastructure across Cafe Bateel’s network of 13 cafes, spanning both mall-based and standalone outlets.

Key Highlights:

  • Seamless Connectivity: The partnership aims to provide patrons with seamless internet connectivity, enabling them to browse, work, and stay connected while enjoying Cafe Bateel’s premium offerings.
  • Branded Captive Portal: EZELINK will implement a branded captive portal, offering customers a seamless onboarding experience while reinforcing the Cafe Bateel brand identity.
  • Centralized Cloud Management: Leveraging centralized cloud management, EZELINK will ensure uniformity and efficiency in network administration across all cafe locations.
  • Integration with POS Systems: The WiFi network will be seamlessly integrated with Point of Sale (POS) systems, enabling real-time transaction processing and streamlined operations.
  • Enhanced Security Measures: WiFi network support for CCTV systems will enhance security measures, enabling comprehensive surveillance of cafe premises.
  • Quality of Service (QoS) Implementation: EZELINK will prioritize network traffic to ensure consistent performance, even during peak hours.
  • 24/7 Monitoring and Support: The partnership includes round-the-clock monitoring and support, ensuring rapid response to any network issues or performance concerns.
  • Scalability and Future-Proofing: The solution is designed with scalability and future-proofing in mind, allowing for seamless expansion and integration of emerging technologies.

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